CANCELLATIONS
  Cancellations and No Show   

• Reservations are automatically cancelled after 2 hours of expected arrival time during off-season.
• Reservations are automatically cancelled after 1 hour of expected arrival time during peak-season.

·         If you no longer need a Action Car Rental vehicle for your rental, please call us at (407) 240-2700 cancel on through our website at least 48 hours before the date and time of your reserved pick-up time, in order to cancel your reservation without being subject to a $50.00 Cancellation / No Show Fee.

EQUIPMENT
    Baby Seat   

• Child-restraint seats may be available at the rental location for an additional charge of $7.95 per day.
• Please check availability upon arrival.
• Children younger than 4 years of age or less than 36 inches in height must be restrained in a child restraint.

 Global Positioning System (GPS) 

• GPS Navigational System is available for $9.99 per day

GAS
  Fuel Options   

When renting a vehicle, our customers have the following options for payment of the fuel used during the rental period.

1.     Pre-Paid Fuel Option

o    The renter may purchase the Pre-Paid Fuel option at the rental counter at the time the vehicle is rented. The Pre-Paid Fuel option is the purchase of a Full, Half or Quarter tank of fuel. The price per gallon of the Pre-Paid Fuel option is calculated by taking an average of the fuel costs at the pumps in the local market. The total price of the Pre-Paid Fuel option is calculated by multiplying the price per gallon of the Pre-Paid Fuel option by the capacity, in gallons, of the vehicle’s fuel tank as indicated by the manufacturer. By purchasing the Pre-Paid Fuel option as a Half Tank, the renter is only required to return the vehicle with an amount of fuel that is ½ tank less than was rented. By purchasing the Pre-Paid Fuel option as a Full Tank, the renter has no obligation to refill the tank on return of the rental vehicle. When any Pre-Paid Fuel option is purchased, there is no refund for any unused fuel remaining in the tank on return.

2.     Return Vehicle with Same Amount of Fuel or Pay a Return Refueling Fee

o    Time-saver. Let us refuel the vehicle. This time-saving option has a small premium for convenience of $6.95 per-gallon charge.

o    To avoid a return refueling fee, the rental vehicle must be refueled within 10 miles of the return facility and the renter must present a fuel purchase receipt upon return of the rental vehicle to the return facility.

GEOGRAPHIC
  Geographical Limitations   

• The rental vehicle cannot be driven out of the state in which it was rented unless it is specifically allowed by the rental location.

  Mileage Cap   

• Mileage Restrictions apply to all renters.
• Local renters receive 100 free miles per day. Non-local renters receive 200 free miles per day.

·         Any additional miles driven within the state of Florida will be charged at the rate of $0.29 per mile.

·         Any customer, regardless of where they are from, that is found to have driven our rental vehicle outside of the state of Florida, unless prohibited by law, will be held responsible for any roadside service assistance, all repairs, all tire changes, all damages, including loss of use, should the vehicle be damaged in an accident, stolen or vandalized. This is the case regardless of fault. Whether who is at fault in the accident, the renter may be asked to pay for the damage and/or repairs up to and including the total cost of replacing the vehicle in case of a total wreck or loss, plus will receive no complimentary mileage and will be charged $1.09 per mile from the first mile driven.

INSURANCE
  Accepting Coverage   

• Coverage accepted at the time of pick up cannot be removed from the rental agreement unless the renter returns to the rental counter, has the vehicle checked by the car rental staff and signs for the coverage to be removed.

Declining Coverage   

• The renter will be solely responsible for the vehicle itself and any third party claims made against it.
• Please check with your insurance agent for more information about your state coverage requirements as they compare with the state that you are traveling to.

LDW   

• LDW (Loss Damage Waiver) is not insurance. This coverage eliminates the renter and/or any authorized drivers financial responsibility if the vehicle is involved in an accident as long as the terms and conditions of the rental agreement have not been violated.
• If the terms and conditions are violated, LDW is void and the renter is fully responsible for all costs associated with the repair of the rental vehicle and any related fees.
• If you decline LDW, you may be responsible for up to the full market value of the car in the event of an accident. If involved in an accident, you must contact your insurance company and obtain a claim number.
• LDW does not cover any 3rd Parties or Unauthorized drivers.
• Theft, glass, tires, acts of God & fees associated with the collection of the damages are not covered.
• If the rental vehicle is damaged or you are involved in an accident/incident, you must contact the local Police Department and obtain an accident report. Failure to obtain an accident report will void LDW.
• LDW has a deductible of $1000 and price starts at $24.99/day.

PDW  

• This optional coverage will only cover the renter and/or any authorized drivers personal insurance deductible up to a maximum amount of five hundred dollars.
• The renter and/or any authorized driver understand that they still must submit a claim to their insurance carrier for the full amount of the claim if it exceeds their deductible.
• PDW starts at $9.99/day.

  SLI   

• Supplemental Liability Coverage protects the renter and/or any authorized drivers against claims made by a third party for bodily injury and/or property damage sustained as a result of an accident while operating a rental up to $100,000.
• This coverage is in excess to the renter and/or any authorized drivers own automobile liability insurance and over the underlying insurance specified within your signed rental agreement.
• SLI is subject to the terms and conditions of the rental agreement.
• SLI is priced at $14.99/day.

RENTERS
  Local Renters   

• For those customers who do not have a return airline boarding pass or reservation, the following policies apply:
• Payment Type – Check Card, Prepaid Card, Debit Card with a VISA/MC logo or Cash Deposit.
• The primary driver must provide proof of full coverage comprehensive insurance in order to decline coverage.
• By purchasing of our Loss Damage Waiver (LDW) or Partial Damage Waiver (PDW), a charge of $150 over the estimated total will be taken at the time of pickup.
• By declining our Loss Damage Waiver (LDW) or Partial Damage Waiver (PDW), a minimum charge of $350 over the estimated total will be taken at the time of pickup.
• Cardholder must be present with his/her credit card at the time of rental and be listed on the rental contract as an authorized driver.
• Cash rentals to United States residents, we must be able to verify proof of residency in the form of a utility bill with the renter's name on it.
• The deposit will be credited back to the account upon return of the vehicle and satisfactory settlement of the charges within ten (10) business days.
•  We must be able to verify proof of residency in the form of a utility bill with the renter's name on it.
  
  
• Payment Type – Major Credit Card
• For Major Credit Cards, a hold of $350 or 35% over the estimated total, whichever is greater, will be taken at the time of pickup.

Domestic Renters   

• For those customers who are not local renters, but reside within the United States, Canada or Puerto Rico, the following policies apply. Additional restrictions will apply for renters under the age of 25. Please see Underage Rental Policies.
• Payment Type – Check Card, Prepaid Card, Debit Card with a VISA/MC logo or Cash Deposit.
• The primary driver must provide proof of full coverage comprehensive insurance in order to decline coverage.
• By purchasing of our Loss Damage Waiver (LDW) or Partial Damage Waiver (PDW), a charge of $100 over the estimated total will be taken at the time of pickup.
• By declining our Loss Damage Waiver (LDW) or Partial Damage Waiver (PDW), a minimum charge of $350 over the estimated total will be taken at the time of pickup.
• Cardholder must be present with his/her credit card at the time of rental and be listed on the rental contract as an authorized driver.
• Cash rentals to United States residents, we must be able to verify proof of residency in the form of a utility bill with the renter's name on it.
• The deposit will be credited back to the account upon return of the vehicle and satisfactory settlement of the charges within ten (10) business days.
• Payment Type – Major Credit Card
• For Major Credit Cards, a hold of $350 or 35% over the estimated total, whichever is greater, will be taken at the time of pickup.

 Out of Country Renters   

• For those customers who are not local renters, but reside outside of the United States, Canada or Puerto Rico, the following policies apply. Additional restrictions will apply for renters under the age of 25. Please see Underage Rental Policies.
• Payment Type - Check Card, Prepaid Card, Debit Card with a VISA/MC logo or Cash Deposit.
• The primary driver must provide proof of full coverage insurance for the United States in English in order to decline LDW and SLI.
• If proof of Collision Insurance only is provided, then SLI must be accepted.
• If proof of Liability Coverage only is provided, then LDW must be accepted.
• If no proof of coverage is provided, LDW and SLI must be accepted.
• The rental location will make a copy of the primary driver passport that shows an entry stamp into the United States within the past twenty eight (28) days.
• The rental location will make a copy of the primary driver license.
• A hold in the amount of the estimated total plus $200 will be taken at the time of pickup.

ONE WAY
  Drop Charge   

• This fee is assessed for renting a car at one rental location and returning it to a different rental location.
• The cost of this fee varies depending on drop location and time of year.

PAYMENT
  Credit Cards Accepted   

• American Express®
• Discover®
• MasterCard®
• Visa®

  Other Payment Types   

• Debit Cards with Visa® or Master Card® Logo
• Check Cards with Visa® or MasterCard®  Logo
• Prepaid Credit Cards  with Visa® or MasterCard®  Logo
• Third Party Credit Cards, Debit Cards and Check Cards Visa® or MasterCard®  Logo  
• Electron Cards
• Gift Cards
• Cash
• Travelers Checks
• PayPal ®
• Wire Transfer
• Western Union®
• Money Gram®
• We do not accept key chain credit cards. We must be able to make an imprint of the raised name and numbers on the credit card in order to accept it.

RESERVATIONS
  Confirmation Number   

• Your confirmation number is the number that you are given once your reservation has been confirmed. This number can be used to gain access to your reservation information, including your rates, or your rental information once you have picked up the vehicle.

  Guarantee   

• Your reservation guarantees a car at the rate, date and time that you reserved it for. It does not guarantee a specific make and model of a vehicle, nor can it guarantee a reservation for another date.
• Please inform us of any delays that you encounter on your trip. During peak season, reservations will be held for one hour past your pick up time and during off-peak season reservations will be held for two hours.

  Making a Reservation   

• You can make a reservation here on our website.
• You can also call our reservation center at 407-240-2700.

  Min and Max Rental Length   

• The maximum rental length is 28 days, while the minimum rental length is 1 day. Rates are calculated based on a calendar day clock with a 12 hour grace period, once this clock has gone past 12 PM (noon) hour period, another day will be charged.

  Rates Offered   

• We offer weekly and daily rates. The shortest amount of time that a vehicle can be rented for is 1 day. We do not offer hourly or weekend rates at this time.
• Rates are calculated on a “calendar day” basis. Vehicles are due back by noon (12PM) on the return date specified on the rental contract.  
• No early return refunds on prepaid rentals. . 

  Rental Extensions   

• A rental agreement can be extended over the phone if the rental was secured with a credit card and that specific credit card has been authorized for 35% over the new estimated total. However, if the rental was secured with a debit card or if the credit card on file does not have enough to authorize, the renter must come into the rental location in order to extend the contract. See the specific location for more details concerning extensions.

RULES
  Additional Driver   

• The charge for additional authorized drivers is $7.99 per day, per additional driver.
• For those renters who make a reservation directly with Action Car Rental either by making the reservation at www.actionrac.com or by calling us directly at 407-240-2700, the additional driver fee will be discounted for the following:
• The renter’s spouse
• The renter’s mate, life partner, or similar
• This can be shown by having the same address on the additional driver’s / renter’s driver’s license.
• To receive the additional driver discount, the renter must have made a reservation with Action Car Rental prior to arrival at the rental counter and have received a confirmation number which begins with MCO, IDR, BAR.
• To qualify as an additional authorized driver, the additional driver must meet all rental qualifications as the primary renter. The following are additional requirements for additional authorized drivers:
• All additional authorized drivers must be present at the rental counter and sign the rental agreement as an additional authorized driver.
• All additional drivers must present a valid Driver’s license.
• For renters under the age of 25, all additional charges and restrictions apply. See Underage Policies.
• Exceptions
• For disabled renters who are accompanied by an authorized driver, the additional driver fee will be waived on all rentals.

The additional driver policies may vary in each Action Car Rental location. Please be sure to view the policies of the location from which you will be renting.

 Drivers License   

• The renter must have in his/her immediate possession a valid and current driver license issued by his/her respective department of motor vehicles. In order for the license to be valid, it must pass the following:
• The license must not be expired.
• The license must match the renter who is renting the vehicle.
• If the license uses a P.O. Box as an address, a physical address must be supplied upon renting the vehicle.
• The name on the driver license must match exactly the imprinted name on the credit card.

  Modifications   

• We hold the right to change these posted policies and procedures at any time.

  Parking Ticket Violations   

• The primary renter is responsible for all tickets/violations issued to the rental vehicle and must pay these violations to the authorities that issued the ticket.
• A $50.00 administration fee will be assessed for each ticket/violation.

  Underage   

• Minimum age for renting a vehicle is 18.
• The fees for underage renters are as follows:
• $12.00/day: 21 - 24 years old renting non-specialty vehicles (see FAQs)
• $20.00/day: 18 - 20 years old renting non-specialty vehicles (see FAQs)
• $20.00/day: 18 - 24 years old renting specialty vehicles (see FAQs)
• Underage Drivers are not permitted to rent Luxury Vehicles.

  No Smoking   

• All of our vehicles are NON-SMOKING. Any customer who smokes or lets one of their passengers smoke in a vehicle they have rented from us is subject to a smoking and deodorizing cleanup fee of at least $50.00, will apply if smoking is detected.

TAXES/FEES
  Airport Access Fee   

• This fee is what we pay to the airport for airport access fees.

  Sales Tax   

• This is the sales tax for the state, county and city fees.

  Florida State Surcharge   

• This surcharge is dependent on the state in which the vehicle is rented in and is paid to the state for all rental vehicles.

  VLRF   

• Vehicle License Recoupment Fee - This is a fee for the recoupment of vehicle licensing fees that we pay.

TERMS OF BOOKING ON THIS WEBSITE
  Information disclaimer   

• The rates on this website are often heavily discounted. The rates that you obtain from this site are lower than rates you may obtain from our offices directly because no employees are involved in the automated process of issuing a quote or making a reservation. Other discounts, coupons or promotions may not be combined, unless they are obtained from this site. On very rare occasions, a rate may be displayed incorrectly due to our error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
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  Liability disclaimer   

·         In booking on this website you accept that the owners of this website will not be liable (whether in contract, tort, or otherwise) for any indirect or consequential loss - any accident, injury, delay or loss - that arises out of the use of any products or services purchased from on this website. We make no warranty about the fitness or suitability of any product or service displayed on this website and will not accept responsibility for the quality or fitness of any vehicle. Any actions, or claims against this website or its owners are limited to the deposit amount you have paid and restricted to the laws that occur within the jurisdiction of Florida courts (where our head office is based). Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance.