Frequently Asked Questions


What does a reservation guarantee?

Your reservation guarantees a car at the rate, date and time that you reserve it for. It does not guarantee a specific make and model of a vehicle, nor can it guarantee a reservation for another date or time.


What should I do if I lost something in the vehicle?

Action Car Rental is not responsible for anything left in the rental vehicle, however, if an item is found in a rental vehicle, it will be turned into lost and found at the rental location. Please contact the location from which you originally rented your vehicle.


What method of payment is accepted for my rental vehicle?

All major credit cards,debit cards, prepaid cards as well as cash payments.


What is the minimum age that you rent to?

Action Car Rental rents to qualified drivers18 years old and up.


Why rent a car at Action Car Rental?

Action Car Rental is dedicated to providing quality car rentals at an affordable price. When booking direct on our website, the choices are endless. Great car rental deals at discount prices. Discounts on rate, GPS, Optional Coverages are only few reasons for you to book directly on our website.


What is the smoking policy for your rental cars?

All vehicles are considered non-smoking. Additional cleaning fees may apply if a vehicle is returned in a condition where it needs to be extensively cleaned and deodorized due to smoking. If you are in a rental vehicle that seems to have been smoked in, please contact your renting location or contact our customer service team.


Why are you quoting me a higher rate than the last time I checked prices for the same reservation?

Car rental pricing is a lot like airfare pricing – our prices change depending on car availability, location popularity, and many other factors.  We adjust our pricing on a minute-by-minute basis to remain competitive in the marketplace.  Unless it’s an advertised special offer, there generally isn’t one set rate for a particular kind of car, but rather a range of prices depending on the length and dates of your reservation.  Even with special offers, the advertised rate usually applies to a limited supply of cars because we have only so many makes and models at each location.  When you see a great rate for the car you want – RESERVE IT IMMEDIATELY – because it may not be available later!


Do you offer special insurance replacement rates while the car I own is being serviced?

Yes, and Action makes it easy! You’ve always had a choice in your car rental needs, and Action offers you more choices when it comes to your Vehicle Replacement needs, too. The next time your personal car is in the shop or just out of service, think of Action! We’ll help manage all your insurance replacement rental needs — simply advise your insurance company, and we’ll handle everything from free local pick-up service, to direct billing to insurance companies, to offering the widest variety of vehicles out there. Vehicle replacement is easy with Actions specialized services:

  • free local pick-up/shuttle
  • extended weekday hours
  • open seven days a week
  • competitive insurance industry rental rates
  • current vehicle models


Do you have any services that I can purchase for the toll roads in Florida?

Yes, for your convenience we offer the option of purchasing toll violation peace of mind.  You can pay a rate of 7.99 (seven dollars and ninety nine cents) a day and all your tolls will be pre paid and it will give you zero responsibility


What should I do if I'm involved in an accident or the car is damaged during my rental?

Auto accidents are not something we like to think about, especially on a business trip or vacation, but they can and do happen, even to the most careful drivers. When an accident occurs, first ensure that you are in a safe area away from traffic. Next, contact local police (usually available by dialing 911) and complete an accident report. An accident involving bodily injury must be reported to police department in the community in which it occurred. If another party is involved in the accident, please ensure that the other party's contact information is included in the accident report and kept for your personal reference as that information will be required to complete an Action accident report.You should then contact Action at (407) 240-2700 as soon as possible. 


Can I rent a car to take a driving test?

No.  Due to potential liability, you must have a valid driver's license to operate a rental vehicle.


What's the difference between an infant seat, toddler safety seat, and child booster seat?

It is the responsibility of the supervising adult to ensure that any child under 5 years of age is seated in a federally approve child car seat. Due to liability issues, Action personnel are not permitted to install child safety seats into vehicles for customers.


How can I get a copy of my receipt or rental agreement from my recent rental?

Please contact our corporate office at (407) 985 - 5663.


How do you classify a local renter?

A local renter is a customer who cannot provide a return boarding pass. Local renters do not receive unlimited mileage and may be subject to other restrictions


How early do I need to return my rented vehicle?

Give yourself ample time to return you car. Most airports advise that you arrive 2 - 3 hours before your scheduled flight. While we pride ourselves on expediting the return, you may still need a few moments. Your car should be checked for damage at the time of the return both by you and our representative. If there is damage, you may be required to fill out a damage report.


Can I return my rental vehicle if the Action location is closed?

  Airport locations will allow returns after hours and will have procedures in place for your early or late return. Please check with them when picking up your rental vehicle for exact procedure. Please Note: If you drop off your rental vehicle at the airport but did not originally pick up your vehicle at the airport, an additional drop fee may be charged. "Non-airport locations" require that their rental vehicles be returned during normal business hours. If you want to return a vehicle when the branch is closed you must check with them when picking up your vehicle to determine if an "after hours" service drop box is available. Doing so will help you avoid additional charges when returning your vehicle.


When will my deposit be returned to me?

Provided you are returning within normal business hours, the deposit amount on your credit card will be processed at the time of return. If returning after hours when a branch is closed, your deposit will be processed upon the satisfactory check in of the rental vehicle the next business day. The time it takes for you to see this transaction reflected in your account can vary based on your banking institution. If the rental branch accepted cash or a debit card for your deposit, it can take up to 15 business days for your refund to be processed.