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TERMS & CONDITIONS

Terms and Conditions

Upon Arrival:

NU Car Rentals in Orlando is operated by our affiliate, Action Car Rental, located at 3719 McCoy Road, Orlando, FL 32812.

Orlando International Airport (MCO):

Collect your luggage and proceed to the designated shuttle pick-up areas for each terminal:

     -Terminal A: A11, A12, A13

     -Terminal B: B11, B12, B13

     -Terminal C: C277, C278

Shuttles operate frequently, with an average wait time of 15 to 30 minutes. Please note that wait times may be longer during inclement weather or heavy traffic conditions. To request the shuttle, call our local office at +1(407) 240-2700 and press 1.

Important Local Rental Terms:

     -Vehicles will be held for up to 2 hours past your scheduled reservation time, within operational hours.

     -Rental vehicles cannot be driven outside of Florida.

     -All vehicles are equipped with toll devices that cannot be removed. Please inquire locally for further details.

At NU Car Rentals, we provide you with an exceptional rental experience and are here to assist you at any point during the process. If you have any questions, please reach out to our Headquarters Office at +1(210) 201-0280.

Insurance:

All rental vehicles must be fully insured prior to pick up. Drivers are required to provide proof of Comprehensive, Collision, and Liability Insurance by presenting a declaration page if using personal insurance coverage. If the necessary insurance coverage is not provided, insurance options will be available at the rental counter.

The insurance prices vary depending on the vehicle class:

     -Economy to Mid-Size SUVs: Collision coverage is $24.99 per day.

     -Full-Size SUVs to Mini Vans: Collision coverage is $29.99 per day.

     -Luxury Vehicles, SUVs, and 12-15 Passenger Vans: Collision coverage is $59.99 per day.

     -Supplemental Liability Insurance (SLI): $15.88 per day.

Please ensure compliance with these insurance requirements to ensure a seamless rental experience.

Special Equipment:

We offer the following equipment for rental:

     -Child Seat: $9.99 per day (Please specify whether you need an infant, toddler, or booster seat).

     -GPS System: $7.99 per day.

     -Prepaid Tolls: $13.99 per day.

     -Admin Fee for Toll Violations: $35.00 per day.

     -Roadside Assistance: $3.99 per day.

Please note that quantities may be limited. We recommend requesting these items at the rental counter. All fees are subject to applicable taxes.

Fuel Policy:

All rental vehicles are provided with a full tank of fuel at the time of collection and must be returned with the same fuel level. Premium rates may apply if the vehicle is not refueled upon return. Prepaid fuel options are available at a discounted rate—please inquire at the rental counter for more information. Please note, no credit will be given for unused fuel.

One-Way Rentals:

Vehicles must be returned to the same location where they were picked up, unless a one-way drop fee applies for returning to a different Orlando location with prior notice.

To receive a quote for this fee, please specify your desired return location when making your reservation. For special requests regarding the return location, call our office and press option 5 to speak with an agent. While we will do our best to accommodate your request, changing the return location is not guaranteed unless valid reasons are provided.

 

Early Drop-Off:
Action Car Rental provides a convenient drop-off box for customers who wish to return their vehicle outside of business hours. Customers can drop off the keys anytime between 11:00 PM and 6:00 AM at the box located at the entrance of our location, with no need to contact us in advance.

 

Delayed Flights: 

     -For Pre-Paid reservations with NU Car Rental, the vehicle will be held for 24 hours.

     -For Non-Pre-Paid reservations with NU Car Rental, the vehicle will be held for 2 hours.

     -For reservations with Action Car Rental, the vehicle will be held for 2 hours.

After the 2-hour holding period, the reserved vehicle is no longer guaranteed.

NU Reservations:
To modify or cancel a reservation with NU Car Rental, please contact us at +1(877) 535-7117.

To extend your rental, please contact Action Car Rental, the vehicle provider, directly at +1(407) 240-2700 and press option 5.

Geographic Restrictions:

Travel outside the state of Florida is strictly prohibited. Any violation of this restriction will result in a charge of $250 per border crossed, in addition to a $0.50 per mile charge for every mile driven outside the state during the rental period. Additionally, any coverages purchased as well as toll services will be voided for travel beyond Florida.

Driver Qualifications

To rent a vehicle, drivers must be at least 21 years old and provide a valid photo driver's license from their state or country of residence at the time of rental. If the driver's license is not in English, a translation may be required. For drivers under 25, there is an additional fee of $25.00 per day.

Additional drivers must meet the same qualifications as the primary driver. An additional driver fee of $5.99 per day applies. All fees are subject to tax.

Please note, we do not rent to local residents.

Credit Card Guarantee

Terms and conditions vary depending on the selected rental product.

TotalFlex (Pay at Location): A credit card guarantee is required to reserve a vehicle. Upon reservation, your card will be validated with a temporary authorization of $1.00, which will appear in your statement. No actual charge will occur unless you fail to pick up the vehicle at the scheduled time and date. In that case, a no-show fee of one day's rental or a minimum of $50.00 will be charged.

Pay Now Products: The total rental amount will be charged at the time of booking. Depending on the selected Pay Now product, you may be eligible to cancel your reservation as follows:

     -MaxiFlex: Cancellations can be made up to 48 hours prior to the scheduled pick-up date and time.

     -Flex: Cancellations can be made up to 48 hours after booking.

     -Best (Pay Now): This product is non-refundable and non-modifiable. If you fail to pick up the vehicle at the scheduled date and time, your reservation will be automatically canceled, and no refund will be issued.

Upon arrival, regardless of prepayment, a security deposit will be required. The card used for the deposit must be in the renter's name and presented at the time of vehicle pickup.

Inclusive Rate Package

If you choose to purchase an Inclusive Rate Package, please note that Collision and Theft waivers, as well as taxes and fees, are included in your rate. However, you will remain responsible for any excess coverage costs as specified under the Insurance or Damage Waiver terms.

The following are not included in your rate:

     -Fuel

     -Underage Driver Fee

     -Additional Driver Fee

     -Special equipment (e.g., baby seats, GPS, or cell phones)

     -Any additional coverage or other optional services

Renters who rely on credit card or third-party website coverage are financially responsible for any vehicle damage or loss, including repairs or replacement, prior to departure. You may seek reimbursement from your insurance provider.

Please note that the purchase of additional coverage at the time of rental is optional and final. No refunds will be issued for additional coverage.

 

Tolls in Florida:
Tolls are common throughout Florida, including major cities, scenic routes, and key transportation routes.

Pre-Paid Tolls: $13.99 per day  (an administrative fee of $35.00 per day applies for toll violations).

All our vehicles are already registered for tolls, and personal transponders cannot be used. The only way to pay tolls with Action Car Rental and NU Car Rental is by purchasing the pre-paid toll option.

To avoid additional charges, you must either purchase the pre-paid toll option or avoid toll roads entirely. Should you pass through a toll, the charges may take up to 3 to 4 weeks to appear on your statement. 

Credit & Debit Card Policy

We accept VISA, MasterCard, Discover, and American Express. If you plan to use a debit card instead of a credit card, please contact Action Car Rental at +1(407) 240-2700 for approval. A qualification screening will be required, and additional restrictions may apply.

For renters using a debit card, a convenience fee of $12.99 per day will be applied. A security deposit is required for all rentals, which will be refunded upon the timely return of the vehicle with no damage. The deposit amount varies based on the terms of the rental agreement and ranges from $300 USD to $1,000 USD.

Deposit releases for both debit and major credit card transactions are processed within 7 to 21 business days. These timeframes are set to accommodate necessary verifications and ensure smooth coordination with your financial institution. Please note that individual institutions may have slight variations in these processing times.

Legal Notice

NU Car Rentals provides an affiliate reservation system for car rentals and acts as an agent on behalf of the locally owned and operated rental companies. While we make reasonable efforts to ensure the accuracy of all information displayed on our website or shared with other sites, our liability, if any, is limited to the rental charges paid to us. The terms, conditions, and applicable laws governing your rental will be outlined in the rental agreement provided at the rental location.

 

Additional Information

All our vehicles are non-smoking. Each vehicle is inspected upon return, and if smoke odor or residue is detected, a cleaning fee ranging from $50.00 USD to $250.00 USD will be charged to the credit card used at the time of rental.

A rental day is defined as a 24-hour period, starting from the date and time indicated on the rental contract. Any changes to the reservation or rental may result in a rate adjustment or additional fees.

Please note, there are no refunds for early returns. If you need to rent multiple vehicles for the same or overlapping dates, ensure that each booking is made under the correct driver's name. Duplicate reservations with the same name will be automatically canceled.

We are not responsible for canceled reservations. The makes and models of vehicles shown are for example purposes only and are not guaranteed. Additional restrictions may apply.

For Pay Now Special rates, a non-refundable deposit equivalent to the full rental charges for the reserved period will be charged in US dollars at the time of booking. Any additional charges will be collected in local currency at the time of payment.